We are very proud of our customer testimonials, so thanks for taking a look! Apex is known for our unmatched customer service. Through this unwavering dedication we have earned the Angie’s List Super Service Award for several years running. But don’t just take our word for it; see what your friends neighbors have to say!
Honest; Reliable and the best in town & GREEN BAY WI
I normally do not write reviews, I just can not thank Troy enough for all he has done for my family. 2 winters ago on the coldest day and yes on a Holiday of course my furnace went out. I was dealing with Action heating and cooling who put in the furnace as well as dealing with this continuing problem of shutting off. I had enough!! and called Apex. Troy worked all day and night to make sure my family had heat and it was done correctly!! Cody took the time to explain everything about my furnace. Jill is great as well, always so sweet. So thank you again! Troy, Cody and Jill. Call “APEX, the professionals,” who do it right the first time.
Jason quickly ID’d furnace problem and explained exactly how and why furnace was not working. Did some minor adjustments, explained options if this was not a permanent fix. Basically furnace running too hot because it is oversized for house, typically a spring and fall problem, and this did happen last fall too.
Troy was extremely knowledgeable and surprisingly available to come out and replace a capacitor the same evening I called. He also discovered and corrected an incorrectly set up component on my unit by my prior tech (from Van’s One Hour heating and cooling). As my A/C and furnace are getting older, I’ll definitely look to Apex for replacement soon!
Pleasantly surprised that it was such a good experience. Troy, our service professional, showed up early, was very personable, informative, and got the job done in a timely manner. I’d have no reservations about recommending him. Even the lady on the phone who took our call to make the appointment was a pleasure to talk to. It was definitely the right call to give them our business.
Thank you for what you’ve helped St. Jude do for our family this year. We don’t know where we would be without you and St. Jude.
Facebook Post on 10/3: “Thought I would mention Apex Heating and Cooling for your heating/cooling repair needs. These guys rock. When the last guy (from another company) did a furnace inspection, he cleaned an ignitor. These guys have the gas pipe to the furnace removed & actually pull the heat exchanger– this is all part of their “normal” maintenance. They go far above and beyond!” – Jason D, Green Bay “We SECOND that! Apex has been awesome – we would never consider anyone else!” – Scott E, Green Bay
To our friends at Apex, I just wanted to send a letter of thanks to you and your staff for the wonderful service I received on New Year’s Eve. To refresh your memory, we called around 7:30PM with a furnace problem, our furnace was very, very old and finally gave up. We are new parent’s and homeowners and didn’t know who to call. Some friends of ours recommended Apex Heating so we called and to our surprise, a real person answered the phone. Jason was very patient and took the time to listen to our problem. Within 30 minutes Jason was at our door. He was very pleasant and easy to work with, even though it was late at night on a holiday. After looking at our furnace, it wasn’t hard to see that it was a lost cause. The entire furnace was rusted and the blower had failed. Further examination revealed several rust holes in the heater exchanger. It was clear we needed a new furnace. After exploring our options we decided on a new Rheem modulating furnace. I was shocked when Jason said he would install our furnace that night! By this time it was 9:00PM on New Year’s Eve and Jason was on his way to get our new furnace. He had it up and running before midnight and returned the following day to finish the job. Even though the timing was awful, Jason took the extra time to make sure the job was done perfectly down to the last detail. The best part was he didn’t even charge us extra to do the job in the middle of the night. He wouldn’t even let us pay for the service call. (Jason we still owe you that beer we promised) The new furnace is great! Our house is very comfortable and the bedroom where our nine week old daughter sleeps is finally as warm as the rest of the house. I can’t tell you how much it means to us to have the peace of mind of a new furnace installed by such a professional shop. Thank you so much!!!
We recently had issues with our old furnace and Apex came to our rescue. They were very professional and knowledgeable. We had contact with Jason, Troy, Dan and Cody. All of them were great to work with. We feel confident that they had our best interest in mind and helped us by teaching us what we needed to know to make informed decisions. Dan and Cody installed our new furnace in a day and did so with smiles and positive attitudes. They have cared for us well and I look forward to seeing them in the future with their excellent maintenance service program.
We were very impressed with his knowledge and determination to do a perfect job as he truly enjoys his business. I would highly recommend Jason to do a complete and professional installation.